I’m feeling particularly cranky today. In my continuing tirade against the auto insurance industry’s apparent war against its insureds, I want to once again address the way in which, you, the consumer, with the good driving record, who has dutifully paid premiums on time, is getting the shaft by your insurer. God help us all if we need our auto insurance to pay our medical bills after a motor vehicle accident.
Earlier this year, CNN reported on its 18-month investigation into minor-impact soft-tissue injury crashes around the country and the auto insurance industry’s role in processing claims. What CNN found was astounding and maddening, and we need to get angry and do something about it.
Auto insurers are clearly in the driver’s seat when it comes to paying claims, using the “delay, deny, defend” strategy to wear down their insureds has proven profitable for the insurers, and has done nothing for consumers. Here’s the irony, if the insurance companies are reducing the amount of money they have to pay out in claims, and have targeted soft tissue injury claims to improve their bottom lines, (using what can only be described as harassment tactics–painting the insured as a defrauder, denying claims, making lawsuits expensive, failing to return repeat communications), you would think that this would at least lead to a savings that the consumer would appreciably feel in lowered premiums. Not so. The time has come to fight back.